Privacy Policy

At Llama Lo, your privacy is of utmost importance to us. While information comprises the foundation of our ability to provide superior service, the trust of our customers is held in the highest of regards. We DO NOT share or sell information that we gather to any company, organization, or person outside of our organization.

Information Collection

Llama Lo is the sole owner of the information collected on this web site. Llama Lo collects information from our users at several different points on our web site. The information (name, address, phone number, email address) entered by individuals or businesses that subscribe to our site is maintained in our server database. The email addresses of those who subscribe are stored in a database that is used only to communicate new offers, specials, and information to the subscribers.

To serve you faster and with better quality, we use “cookies” technology. Cookies are small text files, usually stored on a user’s computer hard drive, which enable a web site to “personalize” itself for each user. We use cookies to store visitors preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service, customize web page content based on visitors’ browser type or other information that the visitor sends. No third party has access to the information we collect this way, but if you’d rather we didn’t use cookies when you visit us, you can set your browser not to accept cookies. If you do disable cookies in your browser, you may not be able to take advantage of certain personalized features enjoyed by other visitors to our web site.

Personally Identifiable Information

Llama Lo will not share or sell any personally identifiable information we gather to any company, organization, or person outside of the organization. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses, we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses.


Information transmissions over the Internet cannot be 100% secure. However, Llama Lo places a high priority on security and privacy by limiting administrative access to our site to only authorized users who have valid passwords. In addition, Llama Lo maintains a firewall to protect database from third parties.

Llama Lo takes precaution to protect our users information. When users submit sensitive information via the web site, their information is protected to the best of our ability both online and off-line.

When our registration form asks users to enter sensitive information (such as address, phone number, e-mail address, or credit card number), that information is encrypted and is protected with the best encryption software in the industry SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices.  The servers that store personally identifiable information are in a secure environment.

Llama Lo employees and third party designated personnel are made aware of our security policies and practices. We periodically review security policies and practices so that updates may be made as necessary in order to ensure the protection of visitor information obtained via our web site.

Updating and Deleting Personal Information

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to, calling us at the below telephone number, or writing to us at the below address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by e-mailing us at, or writing to us at the below address. Please provide us with your exact name and address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at, calling us at the below telephone number, or writing to us at the below address. Please provide us with your name and phone number.

Contact Information

Llama Lo reserves the right in its sole discretion to amend or modify this Privacy Policy from time to time. If you have any other questions, concerns or comments, you may contact us at the below addresses or telephone number.


(800) 433-4787


Postal Address:

Llama Lo
580 East Front Street
Winona, MN 55987


We want you to be satisfied with your purchase. If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 20 days from the day received and we will refund your money. Items may be returned as long as it is in the original packaging and condition.

Assist us by indicating the reason for your return or exchange on the back of the invoice. Please repack your order, enclose a copy of the invoice and insure the package. The merchandise must be adequately packed and insured to ensure a full refund. Sorry, collect shipments will not be accepted.

Refunds will be credited to the same credit card as the original purchase. A refund check will be sent for orders paid by personal check or money order. Packages received after the 20 day time period are subject to a 10% restocking fee or will be returned back to you.

We ship each order with care and special attention but, on occasion, orders are damaged in transit. If your order is damaged or incorrect when your receive it, please keep all the original boxes and packaging material. Damaged items or items with missing or damaged parts must be reported within 7 days of delivery.

Terms of Use

Llama Lo and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site.

The Llama Lo name and logos, and all related products and service names, design marks, and slogans are the property of Llama Lo. All other product, trademarks and service marks contained herein are the property of their respective owners.

Llama Lo does not assume any legal liability or responsibility for any product or process purchased at Llama Lo. In no event shall Llama Lo be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of Llama Lo.